Comments on: ICICI Bank Sucks! Chant goes on all over.

By: Biswajit S

Biswajit S — Sat, 19 Jun 2010 03:46:18 +0000

All, please join the below group in facebook if you want to do something against ICICI banks attitude towards customers..

http://www.facebook.com/group.php?gid=126334224073526

By: Biswajit S

Biswajit S — Sat, 19 Jun 2010 03:45:53 +0000

Very true, extremely frustrated with poor banking manners of ICICI bank customer service personnals.. they dont know what the customer is asking for, when explained they will give some stupid answers, and the most favourite answer is that their application is down may be more than half of the times.. it’s not long before they are going to loose customers.. pretty soon that will happen… now I prefer citibank for all my transactions.. even heard HSBC is doing good.. I had a credit card from them and got very good service till the end.. ICICI – please don’t forget, you are not the only one in the market.. there are many more…. our experiences will definitely ripple down to all… pretty soon…

“ICICI CUSTOMER CARE SUCKS”…

By: Sreena

Sreena — Tue, 12 Jan 2010 18:11:01 +0000

ICICI look to make money not relations. DONT EVER GO FOR ICICI BANK. TRUST me you will be in pain and lose

By: Ashok

Ashok — Thu, 26 Nov 2009 06:32:55 +0000

Fuck off.. ICICI u suck.. u really suck.. Ass hole.. mother fucker whoever opened this bank.. all u people who work there also suck.. All r ass holes…

By: ICICI Bank Care

ICICI Bank Care — Fri, 11 Sep 2009 05:32:14 +0000

Dear Srini,

We’re from ICICI and are sorry to hear of your experience. Please write to us with contact details at care@icicibank.com. We will contact you and work to address your issue.

Warm Regards,
ICICI Bank Customer Care.

By: Rajrsh Pandya

Rajrsh Pandya — Fri, 21 Aug 2009 16:09:32 +0000

Recently the Free vacation offer was denied to me even though I was eligible , After 10 calls to customer service and a complaint to Better business bureau, they came back with apology and told me that I am eligible and showed me next steps to redeem free vacation voucher

Conditions to be eligible for free vacation
1. transfer mininum of USD 6000 between may25th to june 25th,2009

I have confirmed this bonus offer even before I initiated transfer, the offer does not mentioned about any lucky draw or something else, it was advertised on the Hindi channels also on dish network,

Fianlly they have to apologize with a black spot on thier quaility assurance.

By: srini

srini — Sun, 19 Jul 2009 00:09:58 +0000

icici is a piece of shit they do pre-historic banking .
foolish guys …they cant do addrss change online need whole proof in the world and courier

icici is face of screwed up inida

By: DEEPALI CHAUHAN

DEEPALI CHAUHAN — Thu, 23 Oct 2008 09:55:28 +0000

i want chat with ur customer executive

By: Sarat

Sarat — Mon, 25 Aug 2008 13:13:30 +0000

Their customer service sucks. They have no manners and don\’t have an idea how to talk with their customers. National banks are far better than ICICI. Their motto seems to be \

By: KasthuriRangan Srinivasan

KasthuriRangan Srinivasan — Fri, 27 Jun 2008 08:39:34 +0000

ICICI Bank. I will run out for a mile if I hear it again…..Horrible Customer service, and those junks don’t know what they do.

Let me share my episode. I was forced to open ICICI savings a/c as my employer deposit the Salary at ICICI bank. I opened it. Good everything was fine. Then I moved from India to USA.

After few days(180) at US, as per RBI rules I thought to change my resident account to NRE Account ( I think myself as Gandhi) . Then started the nightmare. I called NRI customer service. The lady who attended my call told it is very simple and she walked me through the website and asked me to download certain documents. Also she told I need to send those documents to Mumbai. Offered ( as if they are saving 100s of dollar for me ) that I can mail it to the PO Box and it will be automatically sent to Mumbai. I thought what a service!!!.

But everything was upside down after 20 days. I received a mail saying that my signature is not matching and I should send them a change of signature document notarized at US. Great surprise, nobody in my life so far told me that my signature is not matching as my signature is very complex and nobody never even think of foregoing it and it is consistent. Well I went to a notary got my signature notarized and sent them.

2 months no reply. Again called the customer service jokers. Again the stupid ladies( All the calls so far attend for me are ladies!!) could not trace what had happened. One junk suggested to start over again. Ok fine started again and sent all the documents. Don’t want to take chances so I notarized my signature ( I am smart).

2 months gone. Guess what? Same old message back. “Your signature is not matching with our records”. I reached my boiling point this time. Called the customer service. Those jerks again could not find out what has happened. I think literally they don’t have access to any information I believe. I just left it.

After 4 months, I got a mail that my account is changed to status NRE. Had a great party with my family. Do you think the night mare ended. It is not.

I had to move to East coast to West Coast. The move was smooth. After moving, I started to change all my old address to new address on one lovely Sunday Morning sitting outside my Patio in a cool breeze, for all my other US bank accounts. Then it is ICICI bank’s turn.

I browsed the ICICI website upside down. Neither I could find a place where to change the address nor I could see what is the address there for my account. Then called the jokers. I got to download the address change PDF and give all the proof of address and send it to Mumbai by Post. Ok I thought I am expecting too much from an Indian bank. Let me do the way they ask. Sent the bunch of documents to Mumbai ( Via the $ saving PO BOX of ICICI ). Guess what? Bingo……..Signature mismatch. Are you kidding me?!!!!. I am going to India during this summary. The day I land I am going to close ICICI bank account ( What a relief when I say this. Only just two weeks more ). The I will get a very big freedom from the harassment…….hahahaha … stay away from ICICI for ever…

By: siddarth mandela

siddarth mandela — Thu, 13 Mar 2008 08:56:02 +0000

I have never banked with ICICI Bank in India, but I have become their victim in Canada. I have very unfortunatle opened a bank account with them and my life was on a rollercoaster ride. This being my wages account, its even horrible. The debit card doesn\’t work properly in many outlets, you can\’t get cash backs, there is only one cash machine in the whole of British Columbia and eventhough with great diffculty you make it to the bank to withdraw money in the evening, the ATM\’s don\’t dispense cash as they get into servicing and maintenance in the evening. Licensed thievery must be thier moto. I seriously suggest people don\’t open a bank account in your worst times with ICICI bank. There are good ways to transfer money to india from abroad

By: Purvesh

Purvesh — Fri, 29 Feb 2008 16:44:47 +0000

I applied for RSP on Jan 31, 2008, chq got debited from my account on Feb 5, when I visited personally and asked ICICI Bank staff when can I expect my RSP GIC receipt on Feb 23, she responds she would call back 100% latst by Feb 26, you guess no call, I called their call center on Feb 25, they said it would be showing in my online account with 48 hrs, you guess it again accounts open, but no funds shown, I visit their Branch again in person on Feb 28 and talk to Branch Manager, he responds, he doesn\’t know where the docs are. ICICI Bank needs one complete months to process yopu RSP account, open a GIC and still dont know where your documents are. Kudos to ICICI Bank Canada. God Save all other would be customers.

By: Parag Palsapure

Parag Palsapure — Wed, 09 Jan 2008 14:16:41 +0000

ICICI Bank / Shivakumar Tadikonda / Tarun Duggal (all from service quality ‘destruction’ dept)

Can you please update me on what is happening to my complaints related to my home loan?

You do not respond to emails, you do not accept complaints at your branch office, and call security personnel to chase customers out of office who come to drop complaint letters.

You even refused to honor Banking Ombudsman’s orders which were passed in my favor after over 18 months of investigation.

You had already destroyed peace of my family.

Now you have even started tampering with my EMI post-dated cheques! What else do you want to do next? What do you want me to do?

- Parag

Parag Palsapure
Navi Mumbai

By: Aman

Aman — Fri, 04 Jan 2008 06:24:28 +0000

the most horrible service in the world is what icici bank offeres
their stupid telephone system sucks
their reps are as stupid as stupid can be
and they should just go to hell

By: suresh narayan tripathi

suresh narayan tripathi — Sat, 29 Dec 2007 02:31:11 +0000

ICICI bank is a sort of a group of people sitting there to make us fool. Their customer care is worst in its class. Unfortunately I, also, have an s/a (628801023689) as well as demat account with this worst bank. These days the have suspended my account due to non-submission of some document which were loosed by this highly secured bank during Mumbai flood. Though I submitted these documents thrice (by going at bank in Kanpur which is 125 km from my place) but account still suspended, displaying the same message. I send several mails to its official but all in vain. Now I am fed up of this bank and its officials. I never would like to recommend any one to go with these blood suckers. Even I am thinking to say them good-bye. I will be very happy if even one boarder decide to keep distance with this worst so called 24*7 bank.

By: Schums

Schums — Tue, 25 Dec 2007 19:14:14 +0000

The bank sucks full time!!!! I have a full list of bad experiences. After a lot of frustrations and disappointments with the bank I typed on google ICICI SUCKS and to my shock an uncountable blogs and sites were available. ..and I thought that me and my friends are the only ones. Well here I am along with the huge community of sufferres

By: Jitendra chanani

Jitendra chanani — Sun, 18 Nov 2007 12:54:09 +0000

Hi My name is Jitendra and i live in icici bank for clerical and manangment work but problem is i am only senior secondary in com. and i know computer tally,msoffice and internet. If i will go direct to bank i will clerely refused by banking officer so i am email to you I understand that my qualification is not able for banking work but i am sorry my mind is very sharp and i take very little time to understand any work i do as marketing exucative 8 years in footwear in this period i got six time promotion but i hate marketing so i decided to join bank please send me reply how i could join bank.

By: Parthasarathy

Parthasarathy — Tue, 25 Sep 2007 04:31:09 +0000

Thanks Shyam Arjarapu! keep us the good service, there needs to be some one to raise such issues, i was so frustated with ICICI that i wanted to let the world know the sort experience i had…Thanks!

By: Parthasarathy

Parthasarathy — Tue, 25 Sep 2007 04:26:32 +0000

One of the worst bank’s in India…with a poor service…would the word service fit them?

I applied for a car loan on 27th Aug with a assurance from the agent that Iâ€™ll get the loan amount by 31st Aug, on not meeting his promise i asked him to cancel the loan on 2nd of Sept. To my surprise now i get calls and emails asking to pay Rs.3000 with 18% interest for the procedure, The bank say i informed them on the 4th of Sept. Even thought i produced the proofs of my calls made to the agent on 2nd of Sept, the bank insists me on paying this amount.

One of the worst services i was holding banks shares with a demat and a personal account, with this sort of a experience Iâ€™ve closed all my dealing with this bank and decided never ever to deal with them in anyway in the future.

Ask them if they can go out of there way in helping you out or would they just work to earn a living, Suggest you all to judge a bank looking at people and there procedures and not just the name and advertisements.

By: D Jetha

D Jetha — Thu, 07 Jun 2007 19:39:30 +0000

I have NRI Account with City Bank and ICICI opened three years ago. In beginning both banks were good but then my nightmare with NRI Started.
When I opened my account I told both banks that I would be soon changing my name to my married name. And they both said no problem. City bank allows you to put residential and mailing address separately. While ICICI is a nightmare.
WATCHOUT WITH ICICI BANK SOON THEY WILL ASK FOR YOUR FINGERPRINTS.
On ICICI banks advise to receive my ATM cards quickly while I was in India I gave my Delhi address. Afterwards they refused to change my address to my Canadian Address. The clerk made a typo and instead of entering me as Mrs. She entered me a Mr. I could not get them to change even though they have copy of my passport. Meanwhile my husband’s passport expired and they want a copy of the passport along with all the proof of residence etc. Meanwhile I changed my residence in Canada and the new saga has started again. They have the copy of my passport when I opened my account and I am not comfortable giving them copy all the time. They do not ask for new ration cards from Indians why are they harassing us.
Meanwhile City bank changed my name address very quickly after seeing my driver’s license and my marriage certificate. And ICICI still sends my records at the old address and refuses to listen.
Here is a sample of their email.
Dear Mr., We are pleased to receive your request for address change along with the supporting documents. While processing the documents we noticed that your passport has expired.
Resolution: We request you to send the valid copy of passport attested by account holder as ‘True copy’ to the address mentioned below:
ICICI Bank Limited NRI Services Trade World, 2nd Floor B Wing, Kamla Mills Compound Lower Parel Mumbai – 400013. Sincerely,
Customer Service Officer, ICICI Bank Limited
After sending copy of the passport their LASY customer service rep sent this email
Dear Mr. ,
The address proof given in December, 2006 has already been expired. Hence, we require valid address proof within 6 months.
Documents accepted as address proof for Indian address:
Utility Bill, i.e. Electricity Bill, Landline telephone bill, Gas connection Bill, Water connection Bill (Mobile bill not accepted)
Overseas / Indian Bank Statement (bank passbook will not be considered as a valid address proof)
Rent Receipt along with duly stamped / registered lease deed. Lease deed should be valid as on date of account opening.
Address on Passport
Letter from existing banker, this letter should clearly specify that the mentioned address is the customers communication address and period of relationship with the bank which should be more than 3 months.
Latest premium receipt from any life insurance company (depicting policy is in force as on date)
Documents accepted as proof of overseas address:
Utility Bill, i.e. Electricity Bill, Landline telephone bill, Gas connection Bill, Water connection Bill (Mobile bill not accepted)
Driving License (Only if issued by US and UK authorities) .
Overseas / Indian Bank Statement (bank passbook will not be considered as a valid address proof)
Rent Receipt (including lease deed, duly stamped / registered wherever applicable)
PIO Card (should be valid as on date of account opening). PIO card issued by Ministry of External Affairs, Govt. of India.
Address on passport.
Letter from existing banker, this letter should clearly specify that the mentioned address is your communication address and period of relationship with the bank which should be more than 3 months.
Letter from government postal authorities.
Shop License issued by government authorities, with name of prospective customer and address mentioned (should be valid as on date of account opening).
Letter from employer duly notarized mentioning prospective customers name and address.
All of the above address proofs (India and Overseas) should be for the last 2 billing cycles and issued within last 6 months (except for, Passport, PIO Card and Government issued unique identity document).
If you are unable to produce any one of the documents mentioned above, you are required to submit any one of the address proof of spouse / relatives (includes parents, children, brother and sister), in whose name the address proof is submitted.
Acceptable relationship proofs are: 1. Passport 2. Birth Certificate 3. Marriage Certificate 4. Ration Card 5. Matriculation Certificate 6. School Leaving Certificate 7. Court Affidavit
No Objection Certificate (NOC) from blood relative is required (not mandatory for spouse) in the attached format.
Documents required other than the address proof documents, only incase of passport expired or change in country:
Copy of passport is required if the earlier passport has expired
Copy of passport and valid VISA will be required if the overseas country of residence has changed The passport of the second applicant has been expired. We request you to send the valid copy of passport attested by account holder as ‘True copy’.
Please send the required documents to the following address:
NRI SERVICES â€“ CPCNRI 2nd floor, Trade World B-Wing, Kamala Mills Compound,
Lower Parel, Mumbai â€“ 400 013 India
Alternatively, you can submit the documents through our P.O. Box service.
Please copy and paste the link given below in another browser:
http://www.icicibank.com/Pfsuser/icicibank/ibank-nri/nrinewversion/usaindex_po_box.htm
Click on “Download the request letter.” A request letter will open, fill up this letter and send it to us along with the documents you want to send.
Send the envelope through the ordinary post to the following address:
NRI Services Center ICICI Bank Ltd., INDIA BOM/CAN/126811/ICICI P.O. Box 244 STN LCD Malton Mississauga, ON L4T 3B6 Canada
We are sorry to inform you that we will be unable to provide the contact details of any other executive / supervisor. You may write to us, we will assist you for the same.
Sincerely, Customer Service Officer ICICI Bank Limited