http://www.facebook.com/group.php?gid=126334224073526

“ICICI CUSTOMER CARE SUCKS”…

I don’t know if this is correct place, however I would still post my issue since ‘ICICI’ plays

a role.

I applied for a Car (Chevrolet) Loan via ICICI. The loan amount was a mere 3.2L. I submitted

over 100 xerox copies of documents, my past 2.5 years of employment papers, this n that.

Where am I stuck? The person from ICICI (or the agency ICICI hires) went to the WRONG address

for my verification. Now, I’m single and I stay alone. Where I live, it has been over 2.5 years

and everyone knows me in the building for obvious reasons. The verification guy went to the

wrong address and marked my FI as negative. I re-requested it and this time he entered the

wrong address again! I assisted him in going to the correct address, and again he marked me as

negative! I verified from every neighbor in my building, all of them were away to work. And the

comments that this guy put in his notes everytime was
“The guy has left the building 2 days ago”

Now,
1) When first time, he entered the wrong place, how could he write “I left 2 days ago”? (even

if I did leave)!!
2) Howcome he wrote the same damn comment AGAIN when he entered the same address

My question to ICICI persons:
1) Are these persons your own? These so called uneducated and absolutely lunatic people
2) If not, then they are from some agency that you hire. What is your criteria for making a

contract with an agency for the verification process? Or do you have none at all?
3) On what basis, are these persons given information for verification?

or is this just some “layman’s work” or some “jugaad” thing keeping which in mind does ICICI

hire/employ agency/persons for the verification process?

I have taken a leave today, in spite of urgent work, sitting back home like a stupid person,

and finding EVERY SITE on which I can tell people, what ICICI does!

No matter what comes to this country, the service is as bad as a road-side dhaba. And its

painful to see, ICICI BANK is no damn different!

Thanks ICICI, these are the reasons why people from outside laugh at India and its services.

Forget them, I am laughing myself to be a part of the country where a bank like ICICI truly

harasses people and kills their time n money for nothing at all!

ICICI ….. YOU ROCK LIKE SHIT!

We’re from ICICI and are sorry to hear of your experience. Please write to us with contact details at care@icicibank.com. We will contact you and work to address your issue.

Warm Regards,
ICICI Bank Customer Care.

Conditions to be eligible for free vacation
1. transfer mininum of USD 6000 between may25th to june 25th,2009

I have confirmed this bonus offer even before I initiated transfer, the offer does not mentioned about any lucky draw or something else, it was advertised on the Hindi channels also on dish network,

Fianlly they have to apologize with a black spot on thier quaility assurance.

icici is face of screwed up inida

I am glad to inform you that I am one among the most frustrated ICICI Direct customers.

The reason –

You guys came up with a new weapon of customer irritation, i.e. KYC(Know Your Customer).

The reason we are told for that is the loss of our documents in the Mumbai floods from your side.

I am not sure how will you take care of our money when you cannot take care of our documents.

I went to the ICICI Direct center Kothrud, Pune and asked the guy the reason for the deactivation of my account.He said I might have not used it for a long time so it might have got deactivated.I asked the procedure and they said I need to give a copy of my Pan card and Address proof at the ICICI bank branch demat desk.

I went to the ICICI Bank demat desk and they said they do not accept the document for any kind of activation and they said I need to go back to the ICICI Direct Kothrud center.I went to ICICI Direct center at Kothrud,Pune again and the gentelman there told me that I need to change my address first.I did that and it took around 5 days for the address change.I am not sure why the lady at the demat desk at ICICI Bank,Bhandarkar road,Pune branch didn’t tell me that my account is deactivated and any procedure to activate it.

Then I again went to your ICICI Direct Kothrud Pune branch for the KYC. The gentleman met me again and told me that the KYC should be done from the ICICI bank demat desk. He also informed me that KYC is an RBI regualation recently launched and your customer care told me that ICICI Direct is doing KYC as our documents are lost in flood from your side. I was very sure that he is not aware of the procedure and also very much unaware of what KYC is.He told me he will arrange a guy who will do the KYC for me. But the guy didn’t turned up.

Then next day I again went to the ICICI Direct center, Kothrud to inform them that the KYC agent did not turn up the day before and they told me that I need to go to ICICI direct Tilak Road, Pune center to get the KYC done. He said he cannot do the KYC at the ICICI Direct, Kothrud center as it is not allowed for them to take any document from the customer.

Then finally I went to the ICICI Direct Tilak Road,Pune center where I came to know that the KYC can be done from any center and the lady at the reception told me that they are recieving KYC forms from ICICI Direct, Kothrud center regularly.So the person at the ICICI Direct Kothrud center was not correct.He didn’t accept my form.The lady also told me that it will take 15 days to complete my KYC.

I submitted my documents to the agent Nitin. He told me the driving licence will not be considered as a valid address proof. He said I can submit a lease and licence agreement with the driving licence as a supplimentry address proof.

I called the ICICI Direct customer care center and came to know that they accept driving licence as a valid address proof.That means the agents who are doing KYC are themselves not aware what documents are valid and what are invalid. Today I called Nitin again and came to know that even after submitting documents before one week, the documents are still with him and he is waiting for the lease and licence agreement or HR letter from my side.

I am not sure how can a lease and licence agreement can act as a better address proof than a driving licence issued by the government.Secondly I have a question how can KYC takes 15 days to complete. Another question, who will be responsible for my losses if market goes down. I request you to kindly reactivate my account at the earliest , not because my money is stucked with you guys, but I need to close it at the earliest.

If any of your body part is suffering from gangrine then it is better to cut that part.My ICICI Direct is no less that. It is suffering from the gangrine of your pathetic services.Kindly activate my account as I do not want to continue with you as a customer.

I am copying this mail to some of my friends who are holding ICICI Direct account.

Friends,

Please forward this to all our friends who are fed up with the annoying services of ICICI Direct.

The accountants amongst you will appreciate this simple
axiom ………
**
*Popular quote doing email forwards rounds post Lehman, AIG, Merrill
fiasco…**

There are two sides to a Balance Sheet.*

*Left & the Right (Liabilities and**
Assets respectively.*

*On the Left side there is nothing right.. and on the Right
side there is
nothing left “*

Why spend crores of rupees of our money to release FRONT PAGE quater page advertisements in EXPENSIVE newspapers to discredit “certain rumours”. A simple email to all your 25 million customers would have been sufficient. If tips4ceos.com can do this with this simple email @ Rs. 10000/- the bank could have saved a few crores!

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